Returns & Exchanges

At MIVI, we strive to ensure your audio and tech experience is seamless, but if you are not satisfied with your purchase, we offer a hassle-free 7-day return and exchange policy. Please ensure the product remains in its original packaging with all accessories included to qualify for a full refund.

1

Initiate Request

Visit our online returns portal and enter your order ID and email address to start the process.

2

Quality Inspection

Once your request is approved, our team will schedule a pickup and perform a quality check to ensure the device is in its original condition.

3

Secure Packaging

Pack the electronics securely in the original box, including the charging cables, manual, and warranty card to prevent damage during transit.

4

Refund Processing

After the item reaches our warehouse and passes inspection, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing